Последна актуализация: 12 юни 2026 г.
1. Personal data controller
National Elevator Company (NEC), with address 38 Aleksandar S. Pushkin St., Buxton, Sofia 1618, Bulgaria, is the controller of the personal data collected and processed through this website (nec.eu.com).
For questions regarding the processing of personal data, you can contact us at: office@nec.eu.com or +359 886 300 800.
2. What data we collect
Depending on the service you use, we collect the following categories of data:
- Contact details — name, email address, phone (when filling in the inquiry forms and the configurator).
- Project details — locality, address, planning regulation (UPI), project drawing (when using the configurator).
- Elevator technical data — shaft dimensions, number of floors, capacity and other specifications (when using the configurator).
- Technical session data — IP address, browser type, device, pages you visit (for anonymous web analytics).
- Subscription details — email address (when subscribing to the newsletter).
3. Grounds for processing
- Consent (Art. 6(1)(a) GDPR) — for marketing communications and the newsletter.
- Contract performance (Art. 6(1)(b) GDPR) — for processing inquiries and providing a quote.
- Legitimate interest (Art. 6(1)(f) GDPR) — for site security and anonymous traffic analysis.
4. Retention period
- Configurator and inquiry data — up to 3 years from the last contact or until consent is withdrawn.
- Newsletter data — until unsubscription.
- Accounting records of concluded contracts — 10 years (legal requirement).
5. Your rights
Under the GDPR you have the right to:
- Access to the personal data we process about you.
- Rectification of inaccurate or incomplete data.
- Deletion ("right to be forgotten") — except where we are legally obliged to retain it.
- Restriction of the processing.
- Portability — to receive your data in a structured, machine-readable format.
- Objection against processing based on legitimate interest.
- Withdrawal of consent at any time (without affecting the lawfulness of prior processing).
- Filing a complaint to the Commission for Personal Data Protection (CPDP) — www.cpdp.bg.
To exercise your rights, send an email to office@nec.eu.com.
6. Recipients of the data
Your data is not sold to third parties. Access may be granted to:
- Our sales and engineering team (to process your inquiry).
- Infrastructure service providers (hosting, email) — bound by confidentiality agreements.
- Government authorities, where required by law.
7. Cookies
The website uses the following types of cookies:
- Necessary — for the operation of the site (session, language preferences). No consent required.
- Analytical — for anonymous traffic measurement. They require your consent.
- Marketing — for displaying relevant ads. They require your consent.
You can decline non-essential cookies via the consent banner or from your browser settings.
8. Security
We apply appropriate technical and organizational measures to protect your data — TLS/HTTPS traffic encryption, restricted employee access, regular backups, hosted in the EU. Nevertheless, no internet channel is 100% secure.
9. Changes to the policy
We reserve the right to update this policy. Material changes will be announced on this page with the date of the update.
10. Contact
National Elevator Company
38 Aleksandar S. Pushkin St., Buxton, Sofia 1618, Bulgaria
office@nec.eu.com •
+359 886 300 800
